Shipping policy
Shipping Policy
At Snow Mochi Lab, we carefully pack every order to ensure it arrives safely and in excellent condition.
Order Processing
Orders are usually dispatched within 1–3 working days (Monday to Friday, excluding UK public holidays).
Once your order has been dispatched, you will receive a shipping confirmation email. Where applicable, tracking details will be included.
Please note that dispatch times may be longer during busy periods, product launches, or public holidays. If there is a significant delay, we will contact you as soon as possible.
UK Delivery
We currently ship throughout the United Kingdom using Royal Mail tracked services.
Shipping options, delivery estimates and charges are displayed at checkout based on your order and delivery address.
Free Standard Shipping is available on orders over £60 delivered to UK Mainland. This offer is applied automatically at checkout once the qualifying order value is reached.
Delivery times are estimates provided by Royal Mail and begin once your order has been dispatched. While we always aim to meet these estimates, delays may occasionally occur that are outside our control.
International Shipping
Snow Mochi Lab currently ships to selected European countries, including Germany, France, Italy, Spain, Portugal, Netherlands, Austria, Czech Republic, and Switzerland.
International orders are shipped via Royal Mail International Tracked, providing end-to-end tracking for your peace of mind.
Delivery times vary by destination but are typically 5–10 business days from despatch. Please note that once a parcel leaves the UK, it may be subject to customs inspection and clearance procedures in the destination country, which are entirely outside our control and may add additional time to delivery. We are unable to take responsibility for delays caused by customs processing.
Customs, duties and taxes are the responsibility of the recipient and are payable upon arrival in your country. We ship on DDU (Delivered Duty Unpaid) terms, meaning any import VAT, duties or handling fees charged by your local customs authority will need to be paid by you before or upon delivery.
If you are based outside our current shipping zones and would like to place an order, please contact us and we will do our best to assist.